Hotel Chocolat Reviews

Hi. I placed my order on 18th of july with a next day delivery for a friends birthday which was on the 19th. It was delivered today the 20th unfortunately. Also I was told it had melted, it was a happy birth day chocolate and now u cant really tell what it says. so im really not happy about the situation. I must buy another gift now.

Hotel Chocolate great. Website sucks.

Very pleased with everything the chocolates are amazing thanks so much first class service

Ordered online which I have a few times and one box came damaged. Disappointed as it was a gift and no time to exchange it so had to give as is. But I love all of the products generally.

The transaction etc was as easy as usual but the lovely chocolates sent to my daughter in law for her birthday, as a surprise, were left outside in the sun by the postman and no card was left to alert them. Not very clever on the hottest day on record in UK. Needless to say the chocolates were not in very good shape by the time they were found!

Excellent service! An initial query from me was dealt with within an hour of me raising it. Arrived promptly - not tasted yet - but previous experience tells me the chocs will be great

Treated myself for my birthday. Choosing was difficult as there are so many lovely chocolates.
Very easy to order. Delivered very promptly and very well packaged.
I am now in chocolate heaven :)

So simple! One of the easiest transactions I have used. And delicious chocolates to boot!

I loved buying from Hotel Chocolate

After finding out that I had put the wrong house number on our order Hotel Chpcolat went out of their way to contact the P.I to get my order delivered to me . A hundred thank yous!

Ordered Thursday morning, delivered Saturday morning. Beautifully packaged. A lovely gift for my husband’s birthday on Sunday. Had also bought a velvetizer so look forward to both. Thank you. Will definitely be ordering again.

Service good, however, very disappointed to find that all of drinking chocolate pouches we were sent had a best before date that will expire in just over a month - if we had chosen this product in store we would not have bought something with such a short use by date.

i simply love, love love hotel chocolate!!! there chocolates are simply amazing and the variety and price is so good, you could not beat it anywhere. I have all my family hooked on it too...... can wait to buy more, especially at xmas time (dare i mention that in a heat wave)!! thank you for everything and chocolate happiness.......

Delivered on-time as scheduled
Lovely smooth chocolate

I usually purchase the dark chocolate sleekster, but thought I'd treat my other half to the special cabinet!
Ordering easy, communication on delivery good, arrived super quick via royal mail.
Well packaged and cabinet is sparkley!
My other half prefers the sleekster box! There appears to be a greater choice of chocolates which he enjoys.